<entry id="2220021" stat="A" corpus="jmdict" type="jmdict">
<ent_corp type="jmdict">jmdict</ent_corp>
<ent_seq>2857275</ent_seq>
<r_ele>
<reb>カスタマーサクセス</reb>
</r_ele>
<r_ele>
<reb>カスタマー・サクセス</reb>
</r_ele>
<sense>
<pos>&n;</pos>
<field>&bus;</field>
<gloss>customer success</gloss>
</sense>
<info>
<audit time="2023-01-21 06:10:40" stat="A" unap="true">
<upd_name>Nicolas Maia</upd_name>
<upd_detl>No ngrams but loads of web hits.</upd_detl>
<upd_refs>https://media.mar-cari.jp/article/detail/1565 カスタマーサポートが顧客の不満を解消するための職種であるのに対し、カスタマーサクセスは顧客が不満を覚える前に先手を打つのが特徴です。</upd_refs>
</audit>
<audit time="2023-01-24 10:06:10" stat="A">
<upd_uid>jwb</upd_uid>
<upd_name>Jim Breen</upd_name>
<upd_email>...address hidden...</upd_email>
<upd_refs>https://product-senses.mazrica.com/senseslab/column/what-is-customer-success</upd_refs>
<upd_diff>@@ -13 +13,2 @@
-&lt;gloss&gt;customer success&lt;/gloss&gt;
+&lt;lsource ls_wasei="y"&gt;customer success&lt;/lsource&gt;
+&lt;gloss&gt;positive customer experience&lt;/gloss&gt;</upd_diff>
</audit>
<audit time="2023-01-24 14:23:23" stat="A" unap="true">
<upd_name>Nicolas Maia</upd_name>
<upd_detl>This one isn't wasei.</upd_detl>
<upd_refs>https://trailhead.salesforce.com/content/learn/modules/customer-success-for-sales/partner-with-customer-success</upd_refs>
</audit>
<audit time="2023-01-24 20:50:49" stat="A">
<upd_uid>jwb</upd_uid>
<upd_name>Jim Breen</upd_name>
<upd_email>...address hidden...</upd_email>
<upd_detl>OK.</upd_detl>
<upd_diff>@@ -13 +13 @@
-&lt;lsource ls_wasei="y"&gt;customer success&lt;/lsource&gt;
+&lt;gloss&gt;customer success&lt;/gloss&gt;</upd_diff>
</audit>
<audit time="2023-01-24 22:20:09" stat="A" unap="true">
<upd_name>Nicolas Maia</upd_name>
<upd_detl>I don't think "positive customer experience" quite fits the bill either. This is a specific term used in Sales. It's often contrasted with customer service, but while customer service focuses on solving customer problems, customer success agents work preemptively to identify issues before they become problems.</upd_detl>
<upd_refs>https://www.helpscout.com/blog/customer-support-vs-customer-success/</upd_refs>
<upd_diff>@@ -14 +13,0 @@
-&lt;gloss&gt;positive customer experience&lt;/gloss&gt;</upd_diff>
</audit>
<audit time="2023-01-25 02:11:59" stat="A">
<upd_uid>Marcus</upd_uid>
<upd_name>Marcus Richert</upd_name>
<upd_email>...address hidden...</upd_email>
<upd_detl>I think it's ok to not specify exactly what it means in layman terms.</upd_detl>
</audit>
<audit time="2023-01-25 20:36:59" stat="A">
<upd_uid>jwb</upd_uid>
<upd_name>Jim Breen</upd_name>
<upd_email>...address hidden...</upd_email>
<upd_detl>I feel "customer success" is a bit opaque. My first thought was it meant the customer was successful.</upd_detl>
</audit>
</info>
</entry>